Shipping Policy
DOMESTIC SHIPPING POLICY
We ship your order as soon as possible based on the shipping option you have selected. All orders are prepared and sent to the carrier within the following timeframes:
- For wholesale customers: 3-5 working days within receiving the order.
- For retail customers: 24-48 hours within receiving the order.
For business/corporate/wholesale customers
Shipping partner: Giao Hang Tiet Kiem
Delivery time: 3-5 handling days, est. 1-2 transit days for Ho Chi Minh City, est. 4-6 transit days for Hanoi
Shipment tracking: Tracking on Giao Hang Tiet Kiem system
This is the fastest and most convenient delivery option for all areas in Ho Chi Minh City and other provinces in Vietnam. Shipment information and tracking number is sent to the customer immediately after the shipment is dispatched. The tracking number is usually activated within 24-48 hours after issue.
* For bulk orders or frequent orders, customers can choose their preferred shipping partners.
For individual customers
Shipping partner: Giao Hang Tiet Kiem
Delivery time: 0-2 handling days, est. 1-2 transit days for Ho Chi Minh City, est. 4-6 transit days for Hanoi
Shipment tracking: Tracking on Giao Hang Tiet Kiem system
This is the fastest and most convenient delivery option for all areas in Ho Chi Minh City and other provinces in Vietnam. Shipment information and tracking number is sent to the customer immediately after the shipment is dispatched. The tracking number is usually activated within 24-48 hours after issue.
INTERNATIONAL SHIPPING POLICY
We currently do not ship internationally.
If you have questions, please contact us by e-mail at vietnam@santomes.com.